By: Heatherlynn Akins
When Tim and Courtney Madden met, they were young students at Penn State who dated but then went their separate ways. Little did they know their story was only just beginning and would, eventually, lead to Courtney starting her own business with Tim acting in many advisory and support roles for that business. In the eight years between Penn State and reconnecting in 1998, Tim joined the Navy and served as a diving officer on the USS Salvor in Pearl Harbor, Hawaii before starting an IT career first in Denver and then for Colorado Mountain College in the small, mountain town of Glenwood Springs. Courtney spent nine months in Madrid after graduation before returning to the States via Dallas, TX where she settled into a career as a fifth-grade bilingual teacher as well as a middle school Spanish teacher. When they married in 1999, the couple decided to make Glenwood Springs their home, where they could be near the world-class skiing resorts of Vail and Aspen. Four children later and the Maddens have become well-known fixtures in their community.
In early 2019, Courtney decided she was ready for a career change and started looking into various opportunities. A family friend, entrepreneur Johnathan Gorst, was looking to start a new restaurant delivery venture and the two began talking about the possibilities of teaming up. Before they could start operations, however, life happened, and Johnathan and his family moved to New York. Courtney was left with a concept and a desire to open KraveKar, a restaurant delivery company that contracts with locally owned restaurants to deliver meals to both hometown residents and the many tourists who flock to the town annually. It was a service not previously available to the town, but one many out-of-town visitors from the big cities expected and many residents longed for.
The idea is simple: A customer uses the KraveKar app or website to select a restaurant and places an order. Then Courtney and her team of dedicated drivers pick up the food and deliver it wherever the customer chooses, whether that’s home, a hotel, a park, or the world’s largest hot springs pool, which just so happens to be a major tourist attraction in town. While it works similarly to many of the national companies who offer this service, KraveKar comes with that small-business attention to detail. If part of your order is missing when it’s delivered, Courtney and her team will go back, pick up the missing items, and deliver them as part of their service. They’re also actively involved in the entire process, from cultivating relationships with local restaurants to driving the car that delivers your food. Courtney doesn’t believe in a hands-off leadership approach. (more…)