Melissa is overjoyed to join the Powerhouse team as an office administrator. Having found success in team sports, she feels like she can contribute her energetic, loyal, and organized self in assisting with all the needs of the admin team. With over 15 years of customer service-based roles, she has found that leading with a positive attitude, being willing to take on any task, and always giving your best will lead to success! Raised in Oregon, she earned a B.S. in sociology while playing for the University of Oregon Division I women’s soccer team. Shortly after graduating, she married her husband, a newly commissioned Marine Corps pilot. After stops in San Diego and Corpus Christi, they landed in New England, where they currently reside with three active children. Melissa has over 20 years of milspouse experience with several different branches—the Marine Corps, Navy, Marine Corps Reserve, and currently Air National Guard. If Melissa had free time, she would love to be hiking outside or enjoying a freshly squeezed margarita.
By: Carolyn Rawson
Co-founded by software engineer Liza Rodewald in 2016, Instant Teams’ talent marketplace has consistently grown and facilitated more than 5,000 direct hires. Beyond their remarkable success, we wanted to know more about the launch of their new app, Twelve Million Plus, and how it’s designed to support the military spouse community.
Liza Rodewald was busy writing government software when she met and married her husband, an active-duty Army officer. Immediately enveloped in military life, she found herself surrounded by fellow military spouses wanting to know how she remained so gainfully employed. For most military families, moves are frequent, making it challenging for dependents to find and maintain jobs.
Approaching her, they would often ask, “How are you working from home? What are you doing? I’ve been struggling with getting a job for so many years . . .”
Liza sympathized, admiring their tenacity. “I love the fact that military spouses build community,” she says. “They are productive with their time, they are appreciative of opportunities, they want to keep [those opportunities], and they’re going to perform.”
The Case for Common Courtesy
By: Heatherlynn Akins
Just a quick Google search for “business growth + business etiquette” results in page after page of sites dedicated to how important business etiquette is to grow your business successfully. Click on any site that comes up in that same search and no matter how it’s worded, it all boils down to this: If you want to succeed, you must practice common courtesy,
As GCFGlobal puts it, common courtesy is all about “adopt[ing] the ‘you’ attitude—consider[ing] others’ needs and feelings first.” Really, as small business owners, no matter what our industry is, we are in the business of customer service. If our clients don’t like us, we don’t retain them, and they don’t refer others to us. First impressions matter, as do second and third and twenty-third. By practicing common courtesy, we are creating a professional atmosphere that makes our clients feel respected and our employees feel heard and important—and that translates to business growth and success.
Though business etiquette changes given the times (especially given the technological advancements of recent decades), social mores, and culture, what remains timeless is treating others with dignity and respect. So, what are some easy things you can do to improve the common courtesy culture in your organization? Consider the following tips:
Ready, Set, Grow! Marketing Tips Sure to Drive Growth
By: Julie Clark
So, you’re ready for growth. Relevant marketing strategies are a must. Acknowledging and setting your intentions and defining “growth goals” are the first steps. So where should you begin? Because no two businesses are exactly alike, you should start by determining exactly how and where you would like to experience growth and then go from there.
Grow your numbers. Not every business is sales focused; however, they all have one thing in common: numbers. Increase your number of followers, your number of views, your number of subscribers, your number of listeners, and more.
If you are a podcaster, perhaps it’s time to partner with a new guest speaker you can cross-promote with. You will benefit from the exposure to their audience, and they will be introduced to yours.
Need to increase your social media following? Platforms are adding new features every day. Make sure you are up to date on the latest and greatest trends. Many legitimate platforms even offer excellent, and often free, social media boot camps that will help you ensure that you are getting the most from all the hard work you put in to creating content.
Word-of-mouth marketing is an inexpensive and often overlooked method for growing your business organically. Make sure your Google Business listing is up to date, share your unique link, and encourage reviews. Word-of-mouth marketing will help you shine a spotlight on your positive brand reputation and reach new audiences with ease.
By: Meredith Flory
Business growth can come in a variety of ways. An organization can grow larger in number of employees as its client base increases, or it may offer more services or products and expand its mission. Businesses may grow into new territories or simply have the means to invest back into their employees, operations, and community.
Life’sWork of Western PA is a longstanding nonprofit that focuses on helping people overcome barriers to employment, such as physical and mental disabilities, substance abuse, or family crises. Babs Sefiane is their chief development officer, working with clients, businesses, and the community in all aspects of business growth.
Babs has worked at Life’sWork for over five years, but prior to that she had 20 years of employment success in the energy industry. Then she decided she wanted a change in her career. She says, “I knew I wanted to give back, but I wasn’t sure what I wanted to do; and then when I came in and toured Life’sWork, I was like, this is the perfect fit.”
She has a unique and personal perspective on the work they do. Babs shared how years ago she was in a car wreck, facing major injuries and a long recovery period. She says, “It gave me that personal connection that I realized at any point, I could have been an individual that was receiving services here at Life’sWork.”
Megan Biddix—Event Facilitator Extraordinaire
By: Heatherlynn Akins
When Megan Biddix first joined West Monroe five years ago, she came from a varied professional background. Having worked for an international travel company just out of college, where she paired leadership with teams, Megan also spent time as a teacher and coordinated events for the leading foster care provider in Illinois before landing at West Monroe. Though she started with internal events facilitation at West Monroe, she quickly transitioned to marketing and working with top-level clients coordinating, strategizing, and executing different styles of events, including West Monroe’s annual marquee events.
West Monroe is a national management and technology consulting firm headquartered in Chicago that helps clients “adopt, adapt, and use digital technologies differently and more effectively as it relates to what really matters within their specific industry.” Unlike other firms, they bring together multidisciplinary experts who have experience working together to deliver solutions for their clients. Megan is aligned to the Chicago headquarters of West Monroe, where she works to ensure high-quality, highly effective client-facing events are planned and executed.
West Monroe makes Megan feel like a valued member of the team, with keen insight into how to provide career equity, professional growth, and rewarding connections. “It’s exciting to be onsite with clients,” Megan says. “It’s personally rewarding to know you’ve created a seamless event for someone to simply arrive and enjoy, especially if you’ve created a space for busy people to leave feeling refreshed, educated, and connected.”