Spotlight on Powerhouse’s Nicole Keeny

One of our favorite things to do at PH is brag about our talented freelancers and employees. This month’s star is PH’s Nicole Keeny. Nicole is one of our Quality Assurance Specialists, which she says sounds more impressive than what she actually does. But we say it is no less heroic than ensuring our clients’ messages are “consistent, professional, and polished.” Nicole also describes her job as that of story shaper and detective. She thinks “detective” is stretching it a little, but since she fact checks and combs through documents for misplaced modifiers and such, we think “detective” fits perfectly.

Nicole has been with PH for almost three years, not so coincidentally since about the same time as her son Preston came into her family. She was looking to get out of the classroom where she was a full-time middle school teacher and into a profession where she could create the work/life balance she desired. PH came as a blessing. Not only does Nicole have the flexibility she needs to work and stay at home to homeschool Preston, but she can work in her yoga pants. Yep, we’re totally with Nicole on this one!

Since we’re focusing on work/life balance this month at PH, we asked Nicole how she maintains the right balance for her. “With organization, boundaries, and grace (for myself),” she replied. Being more organized makes her less stressed and more effective at both work and home. She sets rules and follows them. For instance, she takes one day a week and doesn’t do any work, including laundry (or making her bed). Instead, she spends the day intentionally resting and restoring her spirit. She finds that by doing this she is a better employee and a better wife and mother. As Nicole says, “Balance requires intentionality.” So creating a good work/life balance means taking some time to reflect on what’s important to you, what your professional and personal goals are, and then working toward them in a way that works best for you. Maybe that’s by creating lists or establishing boundaries, maybe it’s coming up with a mission statement and then shaping your life around it. Nicole even advocates for taking a day and putting your smartphone away. Not just face-down-on-the-table away, but in a different room on silent. It helps you to be present in the moment. She doesn’t recommend letting your toddler hide it, though. Personal experience, perhaps?

As we’ve mentioned, Nicole is mama to Preston. She is also the wife of Jeff, a pastor who founded his own church in the fall of 2016. With Jeff also working from home, the family has the flexibility to spend lots of time together going on adventures, learning together, or just dancing around their kitchen as they prepare their favorite Mexican dishes. This is key to that work/life balance as Nicole also serves as the children’s and women’s ministry coordinator at their church. It doesn’t leave her with a lot of free time, but when she has it she loves nothing more than curling up with her (ever-present) coffee and a good book or a Jane Austen film. To set the mood, add some ’40s music, the luxury of a nap or walk in the woods, or a journal and some colored pencils. Sounds relaxing and uplifting!

Nicole has loved the growth PH has experienced in the last couple of years and sees herself as part of the PH team for years to come. We’re pretty sure we’re not letting her go anywhere! She’s an open book to anyone who asks her a question, but few know that she is the first woman on either side of her family to attend and graduate from college. She’s willing to do whatever it takes to inspire someone, including dyeing her hair purple one year when all of her students passed their state test. She’s also an avid advocate for adoption. She and Jeff adopted Preston when he was 10 days old. She says she had to learn that “motherhood isn’t a given or a right, but a privilege.” She feels privileged to guide Preston through life and hopes that others come to realize that “being a mother is more than blood and genetics.”

Families come in all different shapes and sizes. And we’re so glad Nicole decided to become part of the PH family!

2019-03-18T15:21:48+00:00April 4th, 2019|

New Powerhouse Team Member

Meredith Flory is a freelance writer, educator, military wife, and homeschool mom excited to be a part of the Powerhouse team. After teaching at the high school and college levels, Meredith started freelance writing in 2015 as a way to continue her career while staying at home with her children. She got her start writing a monthly column in Augusta Family Magazine called “Raising Readers.” Now in its fourth year, “Raising Readers” discusses fostering literacy on a wide range of subjects and won an award from the Parenting Media Association in 2017. As an educator, Meredith understands that a skill she brings to any client is taking large pieces of industry-specific information and packaging it in a way that appeals to and teaches a broader audience, and she loves interviewing specialists and experts to help them share their research and experiences.

Meredith has a master’s degree in children’s literature from Kansas State University and has written for various publications on parenting, military life, spirituality, and travel as she continues to expand her writing career. She currently lives in Texas and enjoys spending time with her family road tripping and being one of the few people who still prints pictures from those trips to put in her scrapbooks.

2019-03-27T16:10:33+00:00April 1st, 2019|

Small Business Stressors and How to Combat Them

April is National Stress Awareness Month. We all suffer from stress, whether it’s at home, at work, or both. So it’s no surprise that small business owners can also get stressed out, particularly in the first year of operation. In fact, a 2017 survey conducted by Bank of America found that 41% of small business owners claimed that some aspect of managing their business was their top stressor. In comparison, only 9% of respondents said raising children was their number one stressor.

What are the top stressors for small business owners? We’re glad you asked! Entrepreneurs cite the following as their top stressors: financial risk, constant uncertainty, employee issues, and work/life balance. Unsurprisingly, financial risk tops the list, especially in the first year. It is a huge risk to go out on your own and start a new business. The financial burden on a new business coupled with the added stress of what it can mean to personal finances can produce sleepless nights. Add the stress of wondering whether you will succeed or fail and it’s easy to see how your work/life balance can get thrown off. It’s easy to invest large amounts of time and energy into a new business, often at the expense of personal relationships and health.

So how can you reduce and relieve the stress that comes with a new business? The simple answer, according to Mike Kappel, is to write it down. Remind yourself of what is going right and make a list. Put that list of “rights” where you will see it often throughout your day. When you’re feeling stressed, just take a moment to remember what is positive about your business. Rank your tasks, as well. Again, prioritize and write out a list of tasks that must be done. As you complete the tasks, cross them out. The list may seem daunting at first, but the satisfaction of crossing another task off your list is rewarding. Also, purge your brain. It’s easy to think business all the time, especially when starting a new one. Write down the problems, solutions, whatever it is you can’t stop thinking about when you’re trying to relax. Place the list in a box and put the box in a safe place. The physical act of removing your business thoughts to another place can help your brain let go and focus on other aspects of your life.

Though it seems evident, one of the biggest ways to reduce stress is to take care of yourself. Seriously. Eat a healthy diet, exercise (it’s a great stress reliever), and take breaks. Stressing at work? Take a 10-minute break. Grab a cup of coffee, take a walk, or call a friend. Whatever you do, make sure it’s something you like and something that isn’t business-related. When you feel good, you stress less.

Also, one of the best ways to relieve workplace stress is to delegate or automate whatever you can. Particularly when you are starting out, it’s easy to get in a mindset of needing to do everything yourself, but relieving yourself of a few tasks can help immensely. And this is where Powerhouse can help you out. We offer a variety of affordable services that can help you feel better and be more successful. Prioritize your time: What do you like to do best or feel you really need to do yourself? Keep that on your list, and then find someone else to take on the other tasks. One effective way to help is to set three to five strategic goals for the year. Once you’ve figured out what your goals are, it’ll be easier to know what Powerhouse can do to help. Check out our Goal Brainstorming resource to help you get started. Once you’ve nailed down your goals, browse through our offered services. Let us help you de-stress and be more successful. Here’s to a stress-free April and beyond!

For more information on workplace stress and how to combat it, check out these online articles:

Clifford, Catherine. “Way More Entrepreneurs Stress about Running Their Business than Raising Their Kids, Study Shows”
Galic, David. “6 Stress Management Tips for Small Business Owners”
Kappel, Mike. “5 Tips for Small Business Stress Management”
Ray, Linda. “The Leading Cause of Stress in Small Business”
Vetter, Amy. “Five Practical Ways to Deal with Entrepreneurial Stress”

2019-03-18T15:09:47+00:00April 1st, 2019|

Spring-Cleaning Your Website

We’ve talked about branding content and building websites in the past. And ideally, you’ve been rocking a great, user-friendly, aesthetically pleasing business website this past year. But a website is not (or should not be) a static thing. It should be responsive to your business climate and users—both your present customers and your prospective customers. That means your website can’t be a one-and-done situation. It requires regular review and maintenance to keep your business fresh and relevant. So, let’s get to spring-cleaning your website, shall we?

Take care of the logistics of having/running your website. Is your domain name due for renewal? If so, take care of that now. If not, make sure to note on your calendar when that next needs to be addressed. How about your hosting plan? Is it meeting your needs given your website traffic?

Have you looked at your website traffic recently? Review your analytics. Where on your website are people most actively engaging? Where do they not tend to visit/click? Let this information guide your strategy for content for this calendar year. Ruthlessly edit your content. If it performs, wonderful—figure out what made it a successful piece of content and do more of that. If not? Find a way to repurpose it or kindly bid it adieu. Schedule regular analytics checks and adapt your strategy accordingly.

Review your products and services. Are you still doing what you say you do? Perhaps you’ve previously promoted an offering that hasn’t taken off. Or you’ve expanded your available services. Make sure that any listing of products and/or services reflects what’s currently available and that the pricing is current. If you’ve already got plans in the works to change your pricing in the near future, consider doing it now, while you’re “cleaning” your site, rather than later.

Timing is everything. You don’t want your content to appear out-of-date. Know what’s not “news”? Old stuff. That means your most recent content shouldn’t be over a year old. That the copyright date on the bottom of your page should now read 2019. That any metrics you may boast of, like units sold or clients served or locations you’ve expanded to, should show any growth you’ve experienced.

Keeping everything current also means that any bios or references to staff and their positions are up-to-date. That any changes of physical address or email are reflected in your contact information. That any policy changes, like those joyful legal disclaimers, reflect the most current (and compliant with any changes in regulations) language.

Prioritize function over form. Test the functionality of your website. Do the links all work? (This is particularly important if you share external resources and/or information, as another company’s website changes can make once good links bad.) Anything you would ask a customer to do on your website—sign up for your email list, complete a survey, reach you through a “contact us” button, leave a comment, make a payment—make sure you can perform that desired action. Your goal is for your end user to have an easy and enjoyable experience interacting with your site, so make sure nothing interferes with that aim.

But aesthetics DO matter. Listen to your fifth grade English teacher: Spelling (and grammar) count. Don’t diminish your impact as a subject matter expert in your field over typos or misspelled words. If you tend to have a blind eye to necessary corrections (which is very common when we’re reviewing language we’ve created and used for some time), then ask someone else to look at it with a fresh set of eyes.

Check too for consistency of branding and messaging. If you’ve changed your logo or tagline or marketing materials, make sure that those changes are made to your website as well. Ideally, you should see continuity between your website, marketing materials, business cards, invoices, social media sites, anywhere that your brand has a presence. That consistency should apply to any visual elements, images, and your company’s voice.

Your website should reflect the latest and greatest version of your business. It is your baby out in the world. Take the time to tend to it properly, with a good spring-cleaning and regular checkups, and it can be a tool that will help your baby grow.

2019-03-27T16:24:08+00:00March 27th, 2019|

A Brief Reflection on Women in Business in Honor of National Women’s History Month

Unless you are completely oblivious, if you live in the U.S. you know that March is National Women’s History Month. Yes, an entire month of the year is set aside to honor women for something we’ve* been doing for a long, long time—succeeding no matter what we’re doing. This is especially true when it comes to business. We may not always have had our name on the company letterhead, or headed Fortune 500 companies, but we are an increasingly important part of all aspects of the workforce. In fact, nowadays it’s about as likely that your direct supervisor at work is female as it is that he’s male. And while it’s true that we now own roughly 38% of all U.S. businesses and that 4 out of 10 of us are the primary/sole breadwinner for our families, we owe our current successes to those who bravely forged the path in previous generations.

For some of us, it may be hard to fathom a society in which women were not an integral part of the workforce. Yet, it wasn’t until 1988 that Congress passed the Women’s Business Ownership Act, eliminating the laws requiring women to obtain their husbands’ signatures on any business documents or loan paperwork. The Act also allowed women to apply for government contracts, a world closed to them before then. Let that sink in: It wasn’t until the late 1980s that women could own and run any business completely autonomously.

American women have been heading businesses, creating businesses, and running the business world in one form or another since our days as British colonists. In 1739, Elizabeth Timothy became the first American woman to head a company and the first franchise “owner” after her husband passed away. She took over her husband’s franchise contract with Benjamin Franklin to publish the South-Carolina Gazette. Though nominally owned by her 14-year-old son, Peter, all acknowledged Elizabeth Timothy as the true owner/operator. In 1973, Katharine Graham assumed control of The Washington Post after her husband committed suicide. She was publisher and Chairman of the Board from 1973-1991. In 1973, Graham was the only female CEO of a Fortune 500 company. Estée Lauder and Madam C.J. Walker established and ran hugely successful cosmetic and beauty companies in the beginning of the 20th century.

While women have historically been placed in roles within the home, we haven’t stayed there. By the mid-19th century, women were dominating professions dedicated to domestic pursuits, including the food industry, the fashion industry, manufacturing, nursing, and social work. The late-19th and early-20th centuries saw a boom in female entrepreneurs. During World War II, even more women entered the workforce, with more being promoted to managerial roles. Post-war, women refused to return to the home and continued to be an active, integral part of the workplace. Today, women head Fortune 500 companies, including those long thought of as within the purview only of men, such as the car and aviation industries.

We aren’t just breaking the glass ceiling in terms of large corporations either. We are reinventing what it means to be a businesswoman, an entrepreneur, and a CEO. We are finding niches that need to be filled and filling them. Women, such as Powerhouse’s own Jessica Bertsch, are looking around and saying, “I’m just not satisfied with what I’m seeing.” Jessica, a military spouse, wanted a career, not a series of jobs as she followed her husband from city to city in furtherance of his career. Prior to her marriage, she had a career in marketing. Once she became both a family woman and a woman who desired a career, she wanted something that would provide a balance between the two. She also felt passionately about military spouses and veterans being able to have careers, not jobs, while still having plenty of time for family. So, she took a risk, and on September 11, 2012, she created Powerhouse Planning with a goal to hire a virtual workforce to support companies in a variety of ways using talent culled from across the country. She’s not a traditional CEO, but six years later, Powerhouse has grown beyond her wildest dreams, with a workforce that calls 12 states home and is only looking forward to more growth and success.

Women like Jessica are only following in the footsteps of generations of talented, driven women. Women who looked around and thought, “There is more I can contribute. More I can do.” Women who took a risk, and in so doing, furthered a movement toward equality and the greater good. Women who had passion for a professional life beyond the home. Women whose idea of fun and fulfillment was to be out there working.

Katharine Graham once said, “To love what you do and feel that it matters—how could anything be more fun?” Today’s professional woman is doing just that—having fun while making a real contribution both professionally and personally. So, this March we are tipping our hats to the women who came before and making a promise. Thank you for making possible the fun we’re having today, and we vow not to stop doing what we love.

Information for this blog came from the following sources. Feel free to check them out and learn even more about women in the workforce, both historically and presently:

*Powerhouse is not a women-only business, but we are insanely proud of the women who do work here and their accomplishments.

2019-02-25T17:32:38+00:00March 4th, 2019|

Co-Founder Incorporates Social Responsibility into Business Practices

By: Meredith Flory

When thinking of ways to fight poverty, our minds may initially drift to charitable giving, political work, or volunteering, but we should also consider what impact our spending habits have on workers around the world. Business leader Andy Lower is doing just that by demonstrating how entrepreneurship can be used to empower workers in developing countries.

Lower’s career has always been focused on market-based approaches to eradicating extreme poverty, but a catastrophic event on the news led him to refocus and make changes in his personal and professional life.

“In 2013, I was leading a foundation, transitioning them from traditional grant making to investing in early-stage social businesses that were having an impact on extreme poverty. Rather than just giving money away, we wanted to invest both time and money that would lead to long-term, sustainable impact on extreme poverty,” he explained.

Later that year, a building collapse in Bangladesh resulted in the deaths of 1,134 people “who were making cheap clothes for Western consumers,” Lower says. That event changed him.

“I was personally confronted about the glaring disparity between words and action, specifically regarding our clothing. How can it be culturally acceptable to buy clothes that we know are made in sweatshops when we claim to care about issues of extreme poverty? I had various excuses/reasons that I used to justify not buying in line with my values, so I decided to go all in, and gave away all my clothes and built a new wardrobe from scratch only of clothes where we knew that everyone had been treated fairly,” he said.


2019-02-23T19:16:49+00:00February 23rd, 2019|


In a day and age when hashtags can reach anywhere in the world with an internet connection, it is vital to craft a social media policy for your team.

Unlike the traditional public relations mantra, there is such a thing as bad press when it comes to social media—and it can affect your bottom line. For business owners, this means a negative image on Twitter or a bad customer service interaction on Facebook can land your company on the evening news pretty quickly. Set yourself up for success by establishing a clear and precise policy for anyone who can represent (or destroy) your brand online.

Not sure where to start? The team at Powerhouse can assist you in creating guidance that empowers your employees to share your messaging while keeping your business out of legal trouble. Check out Powerhouse services to learn more about our COMPANY DEVELOPMENT offerings.

2019-02-23T19:17:09+00:00February 23rd, 2019|

Five Things Your Company Needs to Do on Social Media in 2019

By: Jan Wesner Childs

Whether you are just getting started online or already have a robust social media following in place, a new year is the ultimate time to evaluate your strategy. Users want more engagement from brands with a focus on personalization. After all, whom are you more likely to follow or purchase from? Someone you feel a connection to.

Check out these five tricks for getting more personal with your audience.

Connect. Making connections is the whole reason social media exists. Yet many social media managers make the mistake of posting something and then promptly moving on to the next message. Savvy marketers know that personalizing your brand and starting conversations with your followers are the keys to increased engagement. Share user-generated content. Respond to every comment, retweet, and mention. Ideally, you should put as much thought into the message in those replies as you do to each individual post, but even a simple “Thank you!” is better than nothing. Followers want to know you are listening to them and appreciate them.

Create. Post selfies, photos of your employees at work, or behind-the-scenes shots of your company. Better yet, do those things with video, preferably in 30- to 60-second clips. More than 500 million people view videos on Facebook EVERY DAY, according to an article in Forbes magazine, and posting more video should be a top priority for every company. IGTV, YouTube, Twitter, and your company website are all great platforms for video. Remember to keep it engaging and interesting. Try apps like Adobe Spark, Boomerang, and InShot.


2019-02-23T19:17:18+00:00February 23rd, 2019|

Four Best Practices for Contracting Freelancers

By: Rebecca Alwine

Freelancers are increasing in popularity as the gig economy continues to grow. For many, freelancing is the perfect way to blend their professional passions and their personal goals. But they are still professionals. They work hard, and those efforts should be rewarded appropriately.

Here are a few ways to make sure you are treating freelancers well so that they will want to work with you in the future:

  1. Use the right terminology.

Freelancers are not employees. You don’t hire them. They don’t work for you. Starting a professional relationship with a freelancer is the best time to lay the foundation of the agreement. Make sure you are using the correct terminology when referencing the contract, terms, and compensation. If you have questions on what these terms should be, check with your legal department.

  1. Honor the contract.

Just as you would not conduct business with a new client without a contract, a freelancer won’t either. And you shouldn’t expect them to. A freelance contract or agreement can be as simple or complicated as needed. But it should include a few important things like payment terms, length of period for work, and any specifics for the project they are being contracted for. Once both parties sign the contract, do not assume that “because they are freelancers” you can choose to change or ignore it.


2019-02-23T19:17:26+00:00February 23rd, 2019|

Client Profile: Beyond 214, LLC

“We were excited to work with Powerhouse Planning from the beginning after seeing the quality of their work with other companies, and we could not be more pleased with the end result. As a new retail business with a unique concept, we weren’t sure the best way to capture our audience with a printed advertisement.  Jessica and her team took our information and came up with a design that perfectly encompasses who we are, what we offer, and why consumers should shop with us. Throughout the entire process I found Jessica and her team to be incredibly professional, organized, and responsive—which is not easy to come by. Plus, we are proud to work with a company that shares in the mission of supporting our military, our veterans, and families. Thank you, Powerhouse Planning! We’ll be back!”

– Mindy Whalen, Co-founder and Manager, Beyond 214, LLC

2019-02-23T19:17:33+00:00February 23rd, 2019|